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Stephen Roche Cycling Holidays
Privacy Policy

Stephen Roche Cycling Holidays has created this privacy statement in order to demonstrate our commitment to privacy.

Stephen Roche Cycling Holidays (“SRCH”, “we”, “our” and “us”) respect and protect your right to privacy in relation to your use of websites and services provided by us.

We have adopted the following policies to safeguard your personal information and to protect its confidentiality. Please ensure that you read this Privacy Policy and the Terms and Conditions before using any services. If you do not read or if you disagree with any aspect of the Privacy Policy or the Terms and Conditions, you should not use or partake in any of the services provided. By accepting our Privacy Policy in making an enquiry to use our services, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

If you access any information or make an enquiry through a third party social network site (such as you may also be required to accept the Terms of Use and the Privacy Policy of that third party site.

What information do we collect about you?

At SRCH, we collect personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us. You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.

Personal information – Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information including the following:
– Contact information: your name, postal address, telephone number and email address;
– Personal preferences: opinions, language preferences, and marketing consent; and
– financial information and transaction information: products purchased, method of payment, amount paid, and credit or debit card number.

Non-personal information – Non-personal information does not identify you as an individual. For example, we may collect certain non-personal data when you visit our website, such as your Internet Protocol address, the type and version of browser you are using or the referring URL; or we may collect and summarise customer information in a non-personal, aggregate format for statistical and research purposes.

How do we collect information from you?

We collect information from you by two main means:
1. Information we collect from you directly;
2. Information we collect automatically.

1. Information we collect from you directly

When you request a quote, whether directly or indirectly, we may require you to provide us with the following information, which we will collect and store:
your age or birthday;
your first and last names;
your email address.

2. Information we collects automatically

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Website Tracking Information – Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. We may use web beacons (sometimes called “clear gifs”, “web bugs” or “pixel tags”) to compile tracking information reports regarding website user demographics, website traffic patterns, and website purchases. We may then provide these reports to advertisers and others. None of the tracking information in these reports can be connected to the identities or other personal information of individual users. In addition, we may use web beacons in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you do not want to receive these emails, please see the “unsubscribe” section below.

From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided to us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

How do we use your personal information?

The primary reason we collect personal information from you is to provide you with a better booking and cycling holiday experience. We will typically use this information for the following:
– To provide you with an accurate quote for your cycling holiday with us;
– To register you to partake in our services;
– To administer your booking and make any amendments;
– To prevent fraud or potentially illegal activities;
– To enforce terms of use;
– To notify you of improvements and changes to services;
– To encourage input and feedback from you to improve our products and services;
– To collect fees; and
– To analyse trends and user traffic and gather statistical information.

We also use your personal information for other, secondary reasons, including:
– Customer service;
– To tailor our online content based on your preferences;
– To measure and improve the effectiveness of our marketing activities;
– To offer and promote additional products and services we offer;
– To administer a loyalty program, including but not limited to tracking and analysing your purchases and preferences to better understand your product and service needs and eligibility;
– To facilitate your acceptance of offers made by our third party marketing partners;
– For other purposes as described in this Privacy Policy;
– As otherwise provided or required by law.

Does SRCH share your information?

We do not sell, rent or share your personal information to any third party except as described in this Privacy Policy.

Marketing Partners – If you accept an offer from any of our third party marketing partners, we will share your information with that specific third party, in accordance with the terms of the offer. If you have previously requested that your personal information not be shared with third parties, but then later consent by accepting a third party marketing offer made available to you, we will share your contact and billing information with that specific third party, in accordance with the terms of the offer.

Some of these operations may result in personal information collected by SRCH being stored, transferred or processed outside of Spain and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the law of these foreign jurisdictions. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Service Providers – We may, from time to time, use third parties to manage one of more aspects of our business operations, including the processing or handling of personal information. We may share personal information with such third parties to perform services on our behalf such as fulfilling online orders, processing non-cash payments, sending marketing communications, servicing products, conducting research surveys, verifying and validating information that you have provided to us, delivering products, and providing customer support services. When we do use an outside company, we use contractual and other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.

Stephen Roche Cycling Holidays has taken precautions to prevent the fraudulent use of your information. We have adopted industry standard authentication procedures to ensure your protection while completing a purchase with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.

SRCH, its corporate parents, affiliates, subsidiaries and divisions – SRCH may share personal information gathered on our websites amongst our corporate parents, subsidiaries, affiliates or divisions for internal business purposes in accordance with this Privacy Policy. If SRCH shares your information within its corporate family, we will ensure that your information continues to be used only in accordance with this Privacy Policy and your expressed choices.

Sale or Transfer of Business or Assets of SRCH – Any information we have about you may be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business or assets. Should such a transfer occur, we will use reasonable efforts to ensure that the transferee uses your information in a manner that is consistent with this Privacy Policy.

Legal Disclosure – SRCH may disclose your information as permitted or required by law or to comply with any legal process, as well as to protect and defend the rights of SRCH and/or our customers.

Does SRCH protect your information?

The file containing your personal information will be stored on our servers and will only be accessible to our employees and those of our agents and service providers who require it in the course of their duties. SRCH takes appropriate steps to protect your personal information. We maintain appropriate safeguards and current security standards to protect your personal information against unauthorised access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we use technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.

SSL Technology – Our website use encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during purchasing and data transport. SSL encrypts ordering information such as your name, address, and credit card number.

Although we cannot take responsibility for any theft, misuse, unauthorised disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such occurrences.

How can you verify your information?

You may check your information to verify, update, or correct it, and to have any obsolete information removed. You can ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us as indicated below under the heading “Contacting Us”. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You may also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.

When is your information removed?

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.

Links to third party websites

Our websites may contain links that permit you to link to other websites or Internet resources. When you click on one of those links you are connecting to another website or Internet resource. SRCH has no responsibility or liability for, or control over, those other websites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other websites before you submit any personal information to them.

Contacting Us

If you have any questions, concerns or complaints about the privacy practices of our organisation please contact us at the following:
Email: [ ] (please read the Important Reminder below)

Important reminder about email communications: Please remember that email sent over the Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Stephen Roche Cycling Holidays is not responsible for any transmission by you of any personal information over the Internet.



Will this Privacy Policy change?

To accommodate changes in our services, changes in technology, and legal developments, this Privacy Policy may change over time without notice to you. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate to do so. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services you agree to be bound by the then current terms of the Privacy Policy. Whenever we update the Privacy Policy we will change the date to indicate when the changes were made.

Last Update: 01-01-2017